Our agreement
These terms cover this website and design, development, presentation, marketing and creative services offered under the Axosol name. “We” means the service provider identified in your written proposal, invoice or contract; “you” means the client engaging that provider.
A project begins only after its scope, price and payment arrangements are agreed in writing. These terms must be provided or linked before you commit to a project. Merely browsing this website or preparing a local brief does not create a paid service agreement. You must have the legal capacity and authority to enter the agreement.
A project-specific written agreement accepted by both parties takes priority where it expressly differs from these terms, subject to applicable law.
Scope, changes and revisions
The approved scope defines the deliverables, required inputs, revision allowance, exclusions and target schedule. Only that work is included in the agreed fee.
Once you commit to the scope, a new feature, changed brief, replacement concept, additional page or other changed requirement is a scope change. We will assess any additional fees and timing before accepting the change. No additional paid work should begin without your written approval.
Changing your requirements after committing does not, by itself, entitle you to a refund for work correctly performed or costs properly committed against the original scope. We are not responsible for refunding that work solely because your requirements, preferences or business plans have changed. This does not remove remedies for our failure to meet the agreed scope or any non-excludable legal rights.
Fees and payments
The proposal or invoice specifies the currency, total fee, advance payment, milestones, due dates and any applicable taxes. We do not impose a universal payment split. Work and final handover follow the payment schedule agreed for the project.
Paid third-party services, subscriptions, licences and purchases must be identified and approved before we commit your budget to them. Unless agreed otherwise, ongoing hosting, domains, software subscriptions and maintenance are not included in a one-time project fee.
The website does not process payments or collect card details. Any payment arrangement is confirmed through the project’s agreed communication channel.
Cancellation and refunds
The following is our voluntary refund policy unless a different policy is expressly agreed in writing before payment. A “month” means 30 calendar days. The date we receive your first project payment is day 1. Later instalments for the same project do not restart that window.
| When we receive your request | Refund policy |
|---|---|
| Days 1–7 | You may request cancellation and a full refund of fees paid to us for the project, subject to the scope-change rule and any separate written terms agreed before payment. |
| Days 8–30 | A partial refund may be offered for the unused part of the budget. The amount depends on work already completed and properly authorised, non-recoverable third-party costs. |
| After day 30 | No refund is available under this voluntary policy. Opening a complaint or payment dispute after day 30 does not create a new voluntary refund window. |
For a partial-refund assessment, the starting point is the amount paid, less completed work valued using the agreed pricing or milestones and authorised, non-recoverable third-party costs. We will explain the calculation; the refund cannot exceed the amount paid or be less than zero. Completed work must not be counted twice.
Unused budget and additional work
If part of your paid budget remains unused, we can agree additional features, design work or other deliverables of equivalent value as compensation against that balance. We will confirm the available balance, additional scope, value and timeline with you in writing. This does not promise unlimited work, and additional work will not be substituted for a refund without your agreement. It does not replace a refund required by law.
How to request a refund
Email your written request to info@axosol.com or use your agreed project contact channel. Include your name, project or invoice reference, payment date, amount and the reason for the request. The request date is the date we receive it, not the date we finish reviewing it. A qualifying request received within a window remains within that window while we assess it.
We will confirm the decision and any calculation in writing. For an approved refund, we will confirm the processing timeframe and return the money through the original payment method where reasonably possible, or another method agreed with you. Payment-provider processing times may vary.
Payment disputes and legal rights
Please contact us promptly if something is wrong so we can try to resolve it. Nothing in this policy prevents a lawful payment dispute or removes mandatory cancellation, refund, consumer or other rights under applicable law, including rights relating to non-delivery or defective services. A bank, marketplace or payment provider may have its own dispute rules and deadlines; we will respond to those processes as required. This policy does not determine their outcome.
Client inputs and delivery
You are responsible for supplying accurate content, feedback, permissions and access needed for the agreed work. You confirm that you have permission to use materials you provide. We will not knowingly use client material for an unlawful purpose.
Schedules depend on timely inputs and approvals. Delays, new requirements or third-party issues may require a revised schedule, which should be communicated in writing. Silence alone does not count as approval unless a project-specific agreement clearly provides an appropriate review period.
We will perform the agreed work with reasonable care and skill. We do not guarantee investment, sales, search rankings or other business outcomes beyond the deliverables expressly agreed.
Ownership and handover
Ownership or usage rights in paid deliverables, editable files, source code and working files are as set out in the project agreement. Any agreed transfer takes effect once the fees associated with those deliverables have been paid. Your pre-existing materials remain yours.
Our pre-existing tools, methods and reusable components, and third-party materials such as fonts, stock assets and software, remain subject to their existing ownership and licence terms. We will identify any licences you need for the agreed use.
If a project is fully refunded, you must stop using the refunded deliverables unless a separate licence is agreed. For a partial refund, the cancellation settlement will identify the paid-for deliverables and rights you may retain. A refund does not transfer ownership of your original materials to us.
Confidentiality and privacy
Non-public project materials and business information should be used only to deliver and administer the engagement, except where disclosure is authorised or legally required. Access may be given to people and providers who need it for the work, subject to appropriate confidentiality arrangements.
Permission to display a client project publicly must be agreed separately. Our privacy policy explains how personal information is handled.
Pausing or ending a project
Either party may request cancellation in writing. Work may be paused for overdue agreed payments, missing essential inputs, unlawful instructions or a material breach. Where reasonable, the affected party should receive written notice and an opportunity to resolve the issue.
Cancellation does not automatically remove payment obligations for correctly completed work, subject to the refund policy and applicable law. If we cannot deliver the agreed services, we will explain the position and address any refund or other remedy required by the agreement or law; the voluntary time limits do not excuse non-performance.
Responsibility and disputes
Each party remains responsible for its own obligations under the project agreement and applicable law. We are not responsible for losses caused solely by unauthorised changes to delivered work, incorrect client-supplied information or third-party services outside our control. This does not exclude responsibility that the law does not allow us to exclude.
Any agreed liability limit, governing law and forum should be set out in the written project agreement. Where none is agreed, applicable law determines those matters. Nothing here overrides mandatory protections that apply to you.
Raise a concern through the project’s agreed contact channel with the relevant facts and desired resolution. Both parties should keep a written record of efforts to resolve it. This is not a condition that prevents you from using a lawful dispute process.
Website use and updates
Website materials are provided to describe our services. Design studies are illustrative and must not be taken as claims of client engagements or guaranteed results. You must not misuse the website, introduce malicious code or reproduce protected work without permission.
We may update these terms for future engagements. An update does not retrospectively change an accepted project agreement without both parties’ agreement. The version accepted when you commit remains applicable unless law requires otherwise.
Questions about these terms should be sent through the contact channel used for your enquiry or the contact details on your proposal or invoice. Preparing a brief on the website does not send a message.
