About this policy
Axosol is the design and development studio referred to as “we”, “us” and “our” in this policy. This policy covers this website and information you share with us about our services. The person or business providing your services is identified in your proposal, invoice or project agreement.
You can browse this website without creating an account or providing your contact details.
Information you provide
The brief tool asks for your name, email address, selected service, project description and, optionally, timing or budget. These entries are processed in your browser to create a text brief. The tool processes these details in your browser to create a text brief. It does not submit them to a website database or send them automatically. If you email us at info@axosol.com, your email provider processes the message under its own terms and privacy policy, and we receive the information you choose to send.
The website does not deliberately retain these entries after you leave or reload the page. Your browser may retain form entries through its own autofill or session-restoration features. A downloaded brief or a copy placed on your clipboard remains under your control. We receive the brief only when you choose to share it with us, for example by email.
Information we may receive
If you contact us or engage our services, we may receive:
- Your name, business name, contact information and correspondence.
- Project requirements, feedback, files and materials you choose to provide.
- Proposal, invoice, payment-confirmation and refund records needed to manage the engagement.
Website delivery and security services may also process technical information such as an IP address, browser type, requested page, request time and error information. This is separate from the contents of the browser-only brief tool.
Do not include passwords, payment-card details, identity documents or sensitive personal information in a brief. If a project requires access credentials or personal data, we will agree a suitable transfer method and any necessary data-processing terms separately.
How we use information
We use information you share to respond to enquiries, prepare estimates, deliver agreed services, manage payments and refunds, protect our business and meet legal obligations.
Where data-protection law requires a lawful basis, the relevant basis may be steps requested before a contract, performance of a contract, legal obligations, or legitimate interests such as service administration, record-keeping and security. Where consent is required for an optional use, we will request it separately. Viewing this policy does not constitute consent.
We do not use your enquiry details for unsolicited marketing or make decisions with legal or similarly significant effects using solely automated processing. Providing enquiry information is voluntary. Without the information needed to understand and deliver your project, we may be unable to provide a quote or complete the service.
Retention and security
We retain enquiry and project records only for as long as needed for the enquiry or engagement, any agreed ongoing support, applicable accounting and legal requirements, and the establishment or defence of claims. The appropriate period depends on the record and the law that applies. You may ask about the retention period for your records.
We take reasonable measures to protect personal information, including limiting access to people who need it for the work and using appropriate storage and transfer methods. No internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on the law that applies, you may have rights to request access, correction, deletion, restriction or a portable copy of your personal information. You may also have the right to object to processing based on legitimate interests and to withdraw consent for a consent-based use. Withdrawing consent does not affect processing already lawfully carried out.
We may need to verify your identity before handling a request. Some records may need to be retained despite a deletion request, for example to meet a legal obligation. You may also complain to the data-protection authority responsible for your location. We handle rights requests within the time limits required by applicable law. These rights depend on the circumstances and applicable law.
Other websites and children
If you contact us through a third-party platform, or open another website, that service’s own privacy policy also applies. Our services are intended for business clients and adults aged 18 or over who can enter a contract. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can investigate and delete it where appropriate.
Requests and policy updates
For a privacy question or request, email info@axosol.com. You may also call +92 301 7704407 or use the contact details on your proposal or invoice. State that your message is a privacy request and identify the relevant enquiry or project. Email privacy requests directly rather than using the project brief tool.
Changes to our information practices will be reflected here with a revised update date. Our terms and conditions explain the service and refund terms.
